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ORDERS

SHIPPING & DELIVERY
Payment via Credit card or PayPal & delivery by courier service: 1-3 working days. Free shipping over €60.00. Shipping cost is €3.95 for orders up to €60.00.

Return Instructions

You have the right to return the entire order or part of it within a 15-day period from the day you received it.

Once we receive your parcel, you will receive an email from us with your Account Balance after the return.

The available balance can be used for placing new orders on our website or can be refunded.

All products must be returned in their initial package with their tags. Please make sure that you pack them properly for shipping. For hygienic reasons, items that carry the red sticker on their package cannot be returned.

You should also complete the 'Returns Form' and include it in the return package.

The company has the right to accept or refuse your return. The company has no responsibility for any loss or damage to the product that happens after use and under no circumstances has any obligation to replace it.

For FRANCE the cost of return is €2.50

All product returns are conducted through Courier services by calling
DHL at +357 2279 9000

Send to:

CELESTINO
17, PLOUTONOS STR.
12241, EGALEO
ATHENS-GREECE
TEL 212 214 4444

Refunds

If you want a refund, You can apply via our website following the steps below:

1. My account
2. Refund
3. Fill in the form
4. Send request

You can contact our Customer Service at +30 212 214 4444
From the moment we receive your request, the refund will be conducted within 2 days.Your refund will be deposited to your bank account.
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YOUR COUNTRY (BRITISH SOVEREIGN BASE AREAS ) IS NOT LISTED ON OUR SHIPPING LIST

Some Countries are not listed on our Shipping List yet. You cannot place an order for delivery in those countries.
You will be redirected to our international site but you can always change your country using our change country page utility.
However, you can still buy from our store! Please email us (contact@celestino.gr) with the items you would like to order along with your full address. We will then send you a PayPal payment invoice with the total order cost (products + shipping). Feel free to contact us with any questions